Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 1-2 business days. Custom and personalized items may take 3-5 business days.

Do you offer expedited shipping?
Yes! We offer both standard and expedited shipping options at checkout.

Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships.

Customization & Personalization

How do I customize my tumbler or apparel?
Select your product and look for the customization options. You can add text, choose colors, and upload images where available.

Can I see a preview before my custom item is made?
Yes, our design tool shows you a preview. You can also contact us for approval before production.

What file format should I use for custom photo designs?
High-resolution PNG or JPG files work best. We recommend at least 300 DPI for the clearest results.

Greek Life & Sorority/Fraternity Orders

Do you offer bulk discounts for chapter orders?
Yes! Contact us for pricing on bulk orders for your organization.

Can you create custom designs for our Greek organization?
Absolutely. We specialize in Divine Nine and Greek-letter organization apparel and gifts.

Product Care

How do I care for my custom tumbler?
Hand wash only with mild soap. Do not microwave or put in the dishwasher to preserve the design.

How should I wash my graphic tees and hoodies?
Turn inside out, wash in cold water, and tumble dry on low to keep graphics vibrant.

Returns & Exchanges

What is your return policy?
We accept returns on non-customized items within 30 days. Custom and personalized items are final sale.

What if my item arrives damaged?
Contact us immediately with photos. We'll replace damaged items at no cost to you.

Contact & Support

How can I reach customer service?
You can chat with us using Shopify Inbox on our site, or email us through our contact page.

Do you have a physical store location?
We're an online-only store, which allows us to offer premium products at great prices.